Posts Tagged ‘intranet’

We’re really pleased to announce our two more gurus who will be joining us and Jane Edbrooke from Nuffield Health, and will share their experience and knowledge at Ask the Guru, Mission Impossible: engaging a remote workforce on Tuesday 18th September, after work, in a bar, in London.

And they are:

Richard Howat, Internal Communications Business Partner, Network Rail.

Richard Howat is an ex-editor in the dead trees press, he was recruited to help centralise corporate communications for the company’s 36000 people who work in hundreds of locations across Britain; experience which came in handy when he was then involved in decentralising and devolving communications some years later.

His only pretension to gurudom is that he has made most of the mistakes out there – and will openly admit to at least some.

Richard also really enjoys the challenges of pithy plain talking frontline comms – and in encouraging leaders to find the voice and skills to talk authentically with their people.

Richard Jordan, Director, Barclays Investment Bank

To connect with a globally dispersed workforce Richard Jordan uses everything from a fully personalised intranet through which he can deliver automatically segmented messaging, to global videoconference facilities. Richard will talk about the decisions he’s made in developing that infrastructure and the strategy that underpins those decisions, including where they didn’t work out and what he’s doing next. Richard will also talk about managing social media in one of the most regulated industries in the world.

So come along to The Well, at Clerkenwell, London from 6.30pm on Tuesday 18th September to meet all three of our Gurus and get some great insights into reaching your audiences, no matter where they are.

Book your place today to learn from the Gurus


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With ever changing workplaces and global teams, truly engaging your workforce when they are in different offices, different sites and different countries can be a real challenge. Add different languages and cultures to the mix and getting your message heard, understood and acted upon is a real achievement.

Our next Ask the Guru event on Tuesday 18th September 6.30pm til 8.30pm gives you the opportunity to hear from three internal communicators who face this challenge on a daily basis. Come along to discover creative ways to engage a remote workforce and ask specific questions about the challenges you face.

Our three gurus are all internal communication specialists who work in-house. Each has a unique experience engaging their remote workforce.

The first of our Gurus is Jane Edbrooke, Internal Communications Manager, at Nuffield Health who has worked in communications for seven years, first in public affairs and community engagement in local government and then in stakeholder management, transition and digital communications for NHS London. Jane specialises in the creation of internal and external digital channels, and is excited about the blurred lines between internal and external communications as social media grows.  She sees staff as any organisation’s biggest asset in terms of brand and reputation.

Our other two Gurus for September’s event will take the limelight in our next article coming soon.

Book your place to find out more and put your questions to the Gurus on Tuesday 18th September, The Well, Clerkenwell, London

And if you are working on your CPD attending this event gives you 5 points

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Spurred on by colleagues who have developed the Barcelona Principles for PR measurement, internal communication specialists have now started work on their own guidelines for measurement. At a specialist CIPR Inside half day summit on 13 June a range of industry experts from Edelman, Hill and Knowlton Strategies, The Engage Group, Ibis Communication, Sinickas Communication, Silverman Research and Über Engagement and more than 50 practitioners debated the rights and wrongs of ROI and how best to show the value of internal communication.

The team from Creative Connection captured key points from the presentations.

Eight key initial principles to emerge were:

· Set measurable internal communication objectives and make research and measurement part of everyday internal communication activity

· Outputs are not enough, outcomes and behaviour change should also be measured

· Build action planning into any measurement process from the start

· Collaborate with departments across the organisation to determine what needs to be measured

· Link measurement to employee engagement and corporate performance

· Establish real-time, regular reporting

· Use sentiment analysis to find out what is trending internally

· Go beyond basic data to find insights from deep analysis

CIPR Inside is now seeking further comments from practitioners over the summer before publishing the final principles for the industry in the autumn at the CIPR Inside annual conference. Take part in the debate here, on twitter @ciprinside or on LinkedIn.

One of the summit speakers, Michael Silverman has just shared his finished report on social media at work with us – and you can see it here  Social Media Garden


By Kevin Ruck

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Ask the Guru was a great success on Tuesday 29th May. The attendees put the gurus through their paces and the outcome was a lively discussion and some great advice for everyone.  Here are a few of the highlights from the evening:

  • The benefit of a ‘social’ work place is that you can see the grapevine, feed it information and interact with it.
  • Social media is a real opportunity to build trust in the organisation, harness it and allow it to grow.
  • Social media is the evolution of internal communications, taking internal communications to the next level with real interaction and engagement. It’s not the death of internal communications.
  • We all need to understand the times we live and work in. Dishing out mars bars and token rewards doesn’t work in downtimes, you need to work with employees and fully engage them to work through the tough times together.
  • Create leaders not just managers – people who can innovate, inspire and engage with employees and communicate. Give managers the skills to be leaders and enhance their natural abilities.
  • Take leaders back to the floor with inverted mentoring to give them a better understanding the shop floor. Let them see for themselves what the challenges are and what opportunities for change there may be, and let employees see the leaders involved and listening.
  • Leaders are the latest hot topic and replace the intranet as a key subject. We need to harness leadership skills and help leaders develop, communicate and engage.

Anything we missed? Add your comments and feedback here.

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Intranet and using social tools at work are big topics at the moment. But it’s not just about getting the tools in place. These tools, on their own, won’t get the conversation started. An organisation needs the culture and often an organisation needs to change to get these tools to be able to deliver real results and collaboration.

Dana Leeson one of our Ask the Guru panellists has just completed implementing a new intranet system at the British Standards Institution. She’s been through all the highs and lows of getting the project off the ground, technically implemented and live, and of course it doesn’t stop there.

Meanwhile Jenni Wheller another of our panellists has introduced a social intranet at SSP UK. And Jenni spent the day at the Social Workplace Conference 2012 which focused on the impact of social media and social software on internal communications and workforce collaborations. Jennie heard all the latest about social businesses and social working. What are the challenges, how do you empower employees and encourage collaboration and more.

So if you want to know how to make your workplace social come and ask our experts at the Ask the Guru on Tuesday 29th May as both Dana and Jenni are on our panel.

Book your place here http://asktheguru.eventbrite.co.uk/

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Call me old-fashioned, but the news of the end Ariel, the weekly BBC staff newspaper, has left me feeling a bit sad.

This Guardian Article gets a bit nostalgic about the journal which was first published in 1936; reflecting on content that has provided great diary pieces, and acknowledging former editor Andrew Harvey for bringing a journalistic hard edge to the publication over the past decade.

It should make for great discussion at our first Inside webinar on 9 November at 1pm when Euan Semple, former BBC Director of KM and creator of talk.gateway and Andrew Harvey, former editor of Ariel will be considering the rise and rise of online channels and the role for print in internal communications moving forwards.
Places are limited – book your place here http://www.eventbrite.com/event/1486378799

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