Sadly nothing much is new. Still, too many leaders are, at best, ignorant and, at worst, jaundiced about employee engagement. If engagement was all about making people ‘happier’ at work, then the economy would be in a worse position – some people are happy doing nothing, some are happy playing internal politics, others are happy driving their personal objectives above organisational goals. All of the above increase entropy in the enterprise, not engagement.
I believe the saddest thing is the fact that each year organisations like Watson Wyatt, Towers Perrin, Gallup et al report depressing results on the global state of engagement through their various performance indices.
I believe that is a sad indictment of the performance of the very same companies who claim to help organisation’s improve. Are their company stats and reports geared towards new business development? Shocking organisations into signing up for benchmark surveys rather than fixing the problem?