Extract from Communicate the old-fashioned way 18/02/2011 Copyright The Press and Journal
E-mail is undoubtedly the most preferred method of communication nowadays, and the Army came under fire this week when they sacked 38 soldiers by e-mail. The media backlash is a stark warning to businesses to think carefully about how they approach delicate employment issues.
Employment law experts Empire HR warn that sacking by text or e-mail could prove costly for businesses. In recent months a Dundee barmaid sacked by text message was awarded more than £14,000 by an employment tribunal. She was also awarded a further £1,296 for breach of contract and holiday entitlement.
So, what are the basics of following correct procedure?
Empire HR advises businesses to follow the procedure set out in the ACAS Code of Discipline and Grievance and recommend that all staff issues are always dealt with face-to-face, as using more traditional means of communication is definitely the safer option.
Bear in mind that, in most cases, it may be deemed inappropriate for a member of staff to text or e-mail the workplace to inform them if they are sick. Likewise, even in an age where digital communication is first choice, it is unacceptable for employers to hide behind technology to resolve problems with staff in the workplace.